Faculty often tell me…when students reach out they often express their concerns about their courses, they confess their shortcomings as students and writers, and they ask for some advice. The conversation might look like this:
Student: “What’s the one thing I can do to increase my chances of doing well?”
Faculty: “Simple, keep the lines of communication open.”
The most successful students are the ones who aren’t afraid to reach out to the faculty members with questions, concerns, and comments. As a student, if you’re not used to communicating with your instructors, here are some helpful tips to help you get the most out of each interaction:
Reach Out Early – Most universities and colleges require their instructors to respond to student inquiries within 24 – 48 hours. So, if you have a paper due by 11:59 PM on Sunday, you don’t want to wait until 11:00 PM to email your instructor. Look over the assignments in the beginning of the week and send questions as soon as they arise!
Avoid Vague Comments and Questions – If you ask vague questions, you’ll get vague answers. If you ask clear and specific questions, then you’ll get clear and specific responses.
Be Prepared – Every now and then, faculty members get a student who will send an email like this: “I’m confused by the assignment. Explain it to me, please.” Most faculty provide assignments with detailed instructions and rubrics. So, faculty members are not willing to simply rewrite the instructions. However, they ARE willing to respond to a specific question with a specific direction or a specific piece of language from the rubric.
Use the Appropriate Communication Channels – Be sure you’re using your instructor’s preferred method of communication. If he/she encourages you to call, then call – just be respectful, and don’t call in the middle of the night! If he/she asks you to communicate via school email, do so. If you don’t use the proper communication channels, you may stall the conversation.
Be Patient – Online courses are available 24/7. Online instructors are not. If the school promises a 24-hour response time, then be sure you give your instructor a full 24 hours before firing another email.
Be Nice – Professors are people. They don’t like to be yelled at. They don’t like to be called names. They are more willing to work with people who are kind to them. So, be professional and be kind.
Bottom line: Don’t be afraid to reach out to your instructors. Good communication can make the difference between an okay learning experience and a great one.