Wanted: A Professional With These 6 Skills

All workplace teams will eventually be faced with turnover and the opportunity to replace a team member that is moving on for one reason or another. For the candidates that are looking to be considered for such openings this is the time to showcase the soft skills they possess such as communication, time management and interpersonal skills. Here is a short list of the things employers will be looking for:

  1. Confident – Being a confident team member is a key ingredient when it comes to winning over employers and co-workers. Displaying confidence in person rather than on a resume can be a difficult soft skill to manage. I recently spoke with a hiring committee chairperson and she shared with me that she is often let down when meeting a candidate in person, after discovering that their personality doesn’t live up to the same confidence that they displayed on their resume. She shared that many recent college graduates have difficulty making eye contact,  don’t carry themselves well and don’t speak with authority.
  2. Time Manager – Being a good time manager and having good time management skills are important for newly hired team members because they’re often juggling roles and responsibilities. One of the ways candidates can help potential employers understand how well they manage their time, candidates should be prepared to explain the way they prioritize daily tasks and why they prioritize that way.
  3. Positive Attitude – There aren’t too many people who want to work with a grumpy coworker. To avoid being labeled as a negative team member, don’t criticize and don’t complain. Instead of always pointing out others’ mistakes, look for opportunities to acknowledge things that others are doing well and praise their improvements.
  4. Flexible – One of the keys to success and an enjoyable work experience is that of flexibility. Don’t just say you’re a team player, show it by being flexible with your schedule and responsibilities. Others will see this can-do attitude as an essential part of the workplace and can easily make individuals stand out when it comes to promotions, raises and other opportunities. During an interview candidates might bring attention to the soft skill by describing instances when they’ve been flexible and that flexibility has benefited others and the employer.
  5. Team Player – Being able to contribute to and work with small teams will display an individual’s ability to get along with others and complete tasks. Having the ability to cooperate and compromise with others is a trait that is becoming more sought after by employers and hiring committees. Candidates who would like to be seen as team players should be prepared to mention times when they worked effectively with others on their resume and be willing to describe those scenarios in detail.
  6. Communicator – Technology has advanced to the point where in many cases it has robbed young people of their ability to communicate effectively by allowing them to use abbreviated e-mails and text messages. In a recent interview on FOX Business two hiring managers discuss the importance of being able to communicate without technology by engaging coworkers and others in face-to-face conversations. This is an area that all working professionals, of all ages can continue to improve in.

Overall it would be worthwhile to practice effective verbal communication, being purposefully positive and learning to work in teams. Time invested into fine tuning any of these soft skills is a good investment for candidates.

-RG

Communication With Colleagues

From what I have experienced having been in different leadership positions along the way I always felt as if motivating the team is one of the most important tasks that I was faced with. From what I have read, those that study leadership and write on the subject are quick to point out that this is also the case for several reasons: boost in production, morale in the workplace and reduced turnover are all benefits of motivation.

Probably the most overlooked way to motivate a team is through communication. And effective communication can empower an entire team as it gives them an increased sense of belonging and responsibility. Employee motivation improves as employees feel more comfortable with their working relationships. Here are a few strategies to improve communication and motivate others to become better.

Schedule – schedule weekly meetings for no other reason than to simply open up the lines of communication. At the most basic level it gives the team the sense that as a leader you care about their opinions and will also value their feedback. The priority here is to open the floor to any questions, comments or concerns.

Loop – consistent and effective communication with your team will not only empower and encourage them to make their own decisions but will also build trust and loyalty. Just be honest and straightforward and don’t try to spin the truth.

Clear directions – many leaders find it difficult to set clear directions and then stand-by those directions. Communication needs to reinforce and provide a strategy with what you’re attempting to do. The best communicators in the workplace find ways to communicate to keep employees on course and make sure that the objectives are being carried out.

Feedback – the majority of leaders fail to give constructive feedback to their teams simply because they fear how the employees will react. To help resolve this, the leader should provide frequent feedback so the small issues don’t grow into much larger ones. From my own experience I have found it helpful when a leader would simply ask “how often would you like to receive feedback?”. In general most employees would say monthly or weekly…very few would respond by saying annually. Nobody wants to be surprised during their annual review.

Personal – share stories of your own personal failures and successes. This is a great way to lift the spirits of anybody on the team that might be in the need of a boost. You will also build a heightened sense of community by doing so.

Interest – if a team member approaches you as the team leader and shares a particular concern…ask what you can do to help address the issue. Ask if they have a solution in mind. This is a great way to show commitment to solving the problems of the employees and helps them feel like a valued member of the team.

Encourage – schedule time to meet with the team and encourage them to brainstorm and offer their input. Everyone should be available to generate ideas and participate in this discussion. Generally, employees want to help solve problems and give them a chance to feel that they’re being heard.

Open – early on in my career a team I was assigned to would encourage open lines of communication to prevent low morale and this prevented any type of toxic work environment. This particular leader always let the employees know that there are open lines of communication and as a result everyone was comfortable and brought forward problems and issues.

Kindness – leaders should never belittle, threaten or embarrass an employee in front of anyone. Rather they should only offer improvement opportunities. It’s just common sense that when an employee feels under attack and caught off guard their motivation is going to suffer. On the flip-side when employees are rewarded or provided an opportunity to grow you can bet they are going to feel empowered!

-RG

Be Supportive Of Your Peers

It may seem counterproductive to promote each other’s work. Whether it be a coworker or the work of another business that you compete with. But this is a great way to build strong relationships, interest and loyalty amongst colleagues, customers, clients and users.

All businesses have a great opportunity to form relationships with their customers or soon-to-be customers by establishing themselves within their field of expertise and within the community. All businesses can position themselves as being friendly and supportive by participating in the community and promoting the work of others. The bottom line: this helps strengthen your network.

Interact – take time to chat with others that have created the work that you’ll be sharing and then make sure you chat with your end-users or potential end-users about this.

Don’t be sarcastic – the best practice in this case is to simply say what you have to say in a direct manner and do so with a smile.

Be genuine – by sharing what others are doing and not trying to make a connection back to your own business will be the best move as this will be more likely to attract individuals rather than turning them away. 

Cross boundaries – if there is a business or individual in a completely unrelated field that is doing something that you can relate to within your community, share it. Look for an opportunity to learn from what else is being done.

Don’t promote – you don’t have to be a promotional machine for your direct competitors but it might be a good idea to know what others in your industry are doing to serve your community.

Explain – always make the effort to explain or share a quick note about why you are sharing the work of others. Did it move you in some fashion? Did you think that it was clever? Are there certain design elements that caught your attention?

Overall the message that you want others to receive is that you play nicely with others. It also shows that it’s important for you to exist in a connected and well supported world. That kind of feeling can lead others to do the same and be supportive of your work.

-RG

Life: Make Time For It

Perhaps you’re like me…I’ve often thought that the long hours that small business hours put into their work was proof of the passion that they have for what they do. Recently I read an article in which a survey was conducted of self identified entrepreneurs. The results of the study show that nearly one in five entrepreneurs worked more than 60 hours a week, only one percent of those actually wanted to work that much. Many of those surveyed indicated that they were dreaming of a time when they could cut back and spend more of their time with family, leisure, travel and healthy activities. The authors of this article also shared three things that all entrepreneurs should do if longing for a better lifestyle. [these three things might apply to all working individuals].

Recovery time – it’s not just the amount of sleep that you get. This has to do with planning your days and taking time to organize and reflect about what you’re doing. Things to consider here include planning, prayer, meditation and just quiet time in general. Experts in this area encourage folks to schedule 50 minute meetings as opposed to one hour meetings during their days.

Give up being perfect – everything doesn’t have to be “right” or “perfect” in such a way that you are the only one that can perform…whatever the task at hand might be. Unless you’re a highly trained surgeon and the results of your work are a matter of life and death consider delegating tasks to others. The benefits of this practice are numerous.

What matters – simply decide what matters to you. We must come to the realization that we are not owned by our businesses or our employers. We own our time and that’s the most valuable thing. Breaking away from the daily to-do list can be difficult. Leadership and career coaching consultants recommend taking an extended lunch to talk to a longtime friend and agree not to check smart phones through the whole meal as a good way to get started. Make a goal of getting some exercise daily. A 30 minute walk is a great way to help bring balance to work and life responsibilities that we are faced with.

-RG

Good Work Habits: Do They Exist?

Recently I’ve had conversations with several colleagues regarding the idea of good work habits and what exactly that means for an organization. This of course prompted us to reflect on both good and not-so-good work habits that we’ve experienced in the past. Some of the habits we discussed included personal-presentation, organization, productivity, work quality, initiative, consistency and follow up. 

Employees today seem to think that these basic work habits are considered as matters of personal choice and do not always see concrete business reasons for certain requirements or preferences of their managers or supervisors. Oftentimes managers and supervisors will have strong preferences or requirements without having any true business reason, that is their prerogative. At the end of the day EMPLOYERS you are paying the EMPLOYEES…it’s not the other way around. 

In general they are very good reasons for following well-established best practices when it comes to good work habits. Things to consider:

  • If employees are not well or not healthy – there is an increased cost in terms of absenteeism and increased healthcare costs. This also has a negative impact on performance and morale.
  • Unfortunately when employees do not attend to their personal-presentation [grooming] this has a negative impression on those with whom they interact…both internal to the organization and most importantly customers.
  • When employees arrive to work late, take long breaks, leave early for missed deadlines they are adding less value to the organization and oftentimes are keeping others waiting. This too has a negative impact on how the organization is viewed.
  • Employees that don’t take notes, use checklists or have some sense of organization will often lose important details and just lose track of what they are doing. All of this makes it harder for others to collaborate with them.
  • If employees aren’t paying attention to the details they are going to make more mistakes…again diminishing the quality of work and requiring work to be redone.
  • Projects that are left unfinished are almost always the result of employees that cannot be counted on to follow up and then become a distraction as others will have to constantly remind them to keep moving forward.
  • Many problems that go unsolved are the direct result of opportunities that are missed or when employees simply do not take the initiative.

We all agreed that these are very solid business reasons for managers and supervisors to enforce basic work habits on their employees. However not all of them apply to all people in all jobs. As a manager or supervisor you should always ask yourself: what is the business reason for making this a requirement?

-RG

Top 5 List: Be A Great Leader

Top 5 List

Someone asked me the other day what I thought it takes to be a great leader. Having had what I believe to be very good leadership training combined with my experiences in a leadership role….and of course from what I have read on the subject there are a few things that a great leader will need to help form the foundation for a high performing team:

  • Encourage professional workplace relationships – most people go to work with the expectation of a colleague friendly work environment. I’ve often thought that strong social connections outside the workplace are a strong indicator of job satisfaction. The social connections don’t just happen and are rare. Great leaders will help shape and guide culture to create ways to build rapport amongst the team. Great leaders will set the tone and establish just the right balance.
  • Approach employees as individuals – Great leaders will see their employees as more than just that they see them as individuals. Leaders must recognize the unique desires and abilities so they can manage how to bring out the best in each member of the team. The approach to managing individuals that are part of a larger team must be fine-tuned to reach a situation and this will create a culture that is based on performance rather than an entitlement.
  • Adult behavior – the one main ingredient that will drive every aspect of the work culture is that of adult behavior. A “management genius” who builds and leads in a culture that is adult minded will be one that is based on maturity and personal responsibility. 
  • Value the individual – every member of the team, independent from their job title and most recent performance should be showing respect and value by every member of the team. This approach will build long-lasting loyalty and commitment much further than just today’s work.
  • Be the captain – as a leader this is your team, and you are responsible for the work done by the individual members of the team. A great leader will establish respect for managing the work and finding effective ways to ensure that people are listening. The right combination of power, authority and influence to delegate work and provide direction will teach people how you intend to manage them so they know what to expect. There should be NO surprises.

-RG

Make It Happen – Creating Opportunities

Would it be fair to say that things are rapidly changing around us? Yes, of course. Careers, jobs and businesses in general are coming and going at a rate like we’ve never seen. We all need to be open and aware of ways to make changes to stay relevant while continuing to serve our customers. If we fully intend to take advantage of growth with new technologies we might need a few tips to help discover opportunities as we move forward. Here are a few things to keep in mind if you are looking for new opportunities:

Networking – over the course of time networking remains to be a constant need to do business. In order to identify and take advantage of the new opportunities we need to seek out people who have insights and contacts within our own industry. Some ways to continue or begin networking would include participating in trade association gatherings, communities of learning and practice within your field, and also subscribing to a variety of social media sites and groups. Find a way to select and participate in a group and make yourself an asset. Doing so will create opportunity.

Regulations – when trying to get out in front of an opportunity think about what needs to come about as a result of new laws or regulations regarding technologies. As new laws and regulations are created there will be a need for consultants and trainers who are knowledgeable in those areas resulting in the need for new products and/or services.

Capitalize – capitalizing on new technology that disrupts the existing ways of making, sharing and distributing things creates opportunities. For instance, if you wanted to take advantage of a new technology like 3-D printing and create an opportunity….ask yourself are there ways in which you could use this to provide a service? Or fulfill a need?

Tracking – tracking social trends and demographic information could lead to serving very specific ethnic markets, an age group or regional interests. A good question to ask yourself would be is there a need to address based on a certain type of tourism in your area?

Problems – be aware of and notice problems that people frequently comment and complain about. This could be related to a product or service that is no longer on the market and is in need of replacement. As products and services are removed from the market there’s often still a need and there will be an opportunity for others who can step in to fill that gap.

– RG

Leaders and Success – Work To Retain People

Recently, I was having a conversation with a colleague and we were reflecting back on our first leadership opportunities. The first time we were really in charge of others, a team or a group of coworkers. During this conversation it became clear to us that one of the most important things that successful leaders can do to retain their best employees…was create a sense of loyalty. Here are some of the ideas we discussed:

Believe and trust – to believe and trust that your employees will perform to the best of their duties leads to loyalty. These people have been hired for a reason and should be trusted to do so until a situation arises in which they cannot be trusted. In a book titled The Speed of Trust, Stephen M. R. Covey tells us that a team with high trust will produce better results faster and at a much lower cost. 

Respect – respect the people you lead. Leaders who make a conscious decision to create a workplace in which people are treated with respect and dignity will see great results even when challenging employees to perform at the highest levels. Silos must be broken down, leaders must begin to listen and self serving leaders must be reassigned or let go. The bottom line – workers need to be valued.

Respond – Great leaders respond to the needs of their people. Taking a genuine interest in the jobs and career aspirations of the individuals on their teams will create loyalty. Look to the future to help create learning and development opportunities for team members. Leaders must find out what motivates their best people by getting to know them and what drives them to do a job well. As a leader, do you know why each member of your team gets up in the morning to do the best work that they can do? If not, you might consider asking them.

Freedom – many years ago employees would stand on a production line and simply do what they were told to do, taking orders from high-above. That doesn’t work today. Today’s employees want the freedom to collaborate, organize and innovate within an organization. Everyone should have the choice and responsibility to exercise leadership from their position…regardless of title. 

-RG

Mentoring Has Advantages

Every individual, business and organization is looking for a competitive advantage. One way to help create a competitive advantage is to use mentor relationships. A colleague and I were having a conversation about previous relationships with mentors or relationships that could’ve been considered a mentor-type relationship. We agreed that we’ve both seen articles in the media recently that communicate a common theme. That there is a significant correlation between business mentorship and the survival rate of those businesses. Not to mention individual mentorship and professional advancement.

Many years ago when I finished my undergraduate coursework, finding a mentor was not as easy as it is today. Today offers many more options for finding a match. There are online services that connect local National and even global matches. For example, MicroMentor is just one example of an online service that allows you to create a profile, reach out to others and start mentoring. According to MicroMentor, the average communication time between mentor and mentee is about 12 hours of phone calls, advice given online or in-person meetings.

Mentoring doesn’t have to be a huge commitment and there are no rules or definitions as to exactly what is to take place. The relationships can take on many different forms.

In general the benefits include:

Better recruiting – mentoring leads to better recruiting and retention of employees for organizations or small working groups.

Engagement by employees – mentoring can spark appreciative coworkers who put in extra time and effort on their jobs. Many individuals report that they are more engaged, happier and productive when they are acting as either mentor or mentee.

Savings – there are no direct costs involved with mentoring and it is very easy to implement.

New attitude – an attitude pick-me-up is a byproduct to those that participated in mentor-mentee relationships.

New skills – many individuals who communicate with a mentor or a variety of mentors make fewer mistakes and often end up developing job-specific and leadership skills.

In general there aren’t any disadvantages to simply asking someone with more experience for advice. If a mentor relationship develops and they become a mentor, this may just be a win-win scenario for both parties.

-RG

Top 5 List: Lead Yourself And Others

Top 5 List

There’s been a lot of talk recently about leading from within or leading from where you’re at. The idea of leading or being a leader from your position in life makes sense to me and I’m not sure why that is. Might have something to do with the way I was raised. It might also have something to do with different positions I’ve held during my career. And every once in a while I meet somebody who doesn’t identify with the word leader. They might say things like “I can’t do that”, or “I’m not the leader”. To me leading and leadership doesn’t always have to relate to positional authority. Leadership is more about the behaviors we exhibit. 

These are behaviors that are unique to creative problem-solving and bettering the lives of others. Leadership behaviors can also directly shape the future and make things better. Leaders that I have known over time have demonstrated the following:

Confidence – this is simply the belief that you can succeed. We should all pay attention to our internal voice when challenged.

Service – this is to help make sure that your colleagues have the support and tools that they need. Directing your resources, talents and experience to help others we’ll develop trust and transform a working group into a highly-effective team.

Accountability – as challenges arise you must question whether your part of the problem and accept responsibility if need be. Focus on the items that you can control and disregard those that you can’t.

Credibility – this is the key to leadership and grows when the others know that they can count on you because your words match your actions. We should all work to minimize the gap that may exist between our words and our actions.

Character – be aware of what we value and how that enables us to direct our life and lead others. We should all find time to consider what values matter the most to us and how they can better guide us.

-RG