Embrace Diversity In The Work Environment

There is no single (or preferred) strategy to help embrace diversity, equity, and inclusion (DEI) in the work environment. It’s important that all members of the organization recognize that continuous forward motion is the only way to achieve success. Here are a few strategies to get started:

Start the conversation – this starts with the leadership team. Open the door, set the tone, and send a very clear message that DEI is something that will be discussed openly and acted upon.

Increase transparency and accountability – organizations that do not operate with a high level of transparency and understanding of what is being done to increase DEI, will not feel that enough is being done to make a sustained improvement.

Inclusive leadership skills must be developed – simply being aware of unconscious bias or having a basic business sense for DEI is not enough. Awareness is important, however, it doesn’t automatically mean that action will be taken. Leadership needs to learn the tools, understand the frameworks, and utilize the skills to help close the gap between theory and practice.

Take notice of diversity during conversations and decisions – leadership must create the conditions in which diverse viewpoints will be represented, they must be purposeful in seeking out people with opposing viewpoints, they must delegate equitably, and then proactively identify opportunities for all to maximize professional development.

Pay attention – the growing challenges of DEI efforts have been highlighted due to hybrid and virtual working conditions. Some groups have reported that the virtual working environments come as a relief where being at home has provided a safer place to conduct work during the pandemic. It is clear that flexible work arrangements bring huge benefits, it also creates a risk for widening the diversity gaps and possibly creating new ones. Leadership (and all other members of the organization) need to pay attention to how all people are being treated. Leaders should be intentional in the way they engage and acknowledge each person and their value to the organization.

Act as an ally – acting as an ally for someone is similar to being a catalyst for change. To embrace diversity in the workplace is to advocate on behalf of others and contribute to creating fair working conditions for everyone. Additionally acting as an ally becomes even more critical when supporting historically those groups that have been excluded and may face unique challenges.

Commit to change – to look inward is a very critical piece to enhancing a culture of diversity, equity, and inclusion. Each member of the organization should consider their own leadership strengths and opportunities as they relate to these best behaviors and best practices.
Building a platform – it takes every member of an organization to take action to embrace diversity. It requires the work of the individual, the team, and the entire organization. This work is difficult, so all of those involved should be considerate of others by maintaining their coworker’s sense of self-esteem and demonstrating empathy. Empathy is key. Leadership should continue to spread the message that there is always work being done in this area as well as modeling the behaviors they want to see in their teams and develop a loop for feedback.

-RG

Top 5 List – Tips To Prepare Students For College

You might be surprised to learn that more than half of first-year college students say they aren’t prepared for college, despite being academically eligible to attend.

College readiness can ensure this doesn’t happen.

By definition, college readiness is the set of skills, behaviors, and knowledge a high school student should have before enrollment in their first year of college. Counselors and teachers play a key role in making sure this happens and can help students find academic success in college. If you’re already a teacher, or studying to become one, it’s important to know how you can effectively prepare your students for college.

Why is College Readiness Important?
The transition from high school to college is a major one. In many cases, students move away from home and embark on a new life chapter—both academically and personally. It’s crucial for parents and teachers to understand why college readiness is important so that they can better prepare students for a successful college experience even before enrollment.

Multiple studies show that college readiness improves a student’s chance of actually completing their degree. But the impact is even bigger than that. According to a report by American College Testing (ACT), high school graduates need to be college and career-ready in order to have a properly skilled workforce that meets the demands of the 21st century.

Below are some ways teachers can equip their students for that next academic step.

How Can Teachers Measure College Readiness?
True college readiness requires both academic and real-world skills. In fact, the ability to solve problems, work in a team, and be resourceful are viewed by some experts as equally important to mastering mathematics and reading. So, while many colleges use ACT/SAT scores or a student’s high school GPA to measure college readiness, there are other indicators or “soft skills” that teachers can look for.

Essential Soft Skills for College Readiness

  • Time management
  • Critical thinking
  • Communication
  • Networking
  • Goal setting
  • Collaboration
  • Problem-solving

Here are five tips you can use to better equip students for college success.

Focus on Executive Function Skills – Executive function refers to the mental skills that we use every day to learn and manage our daily lives. They include things such as memory, flexible thinking, and self-control. These skills can develop at different rates in different students. One way you can help support students in developing these skills is to establish a mindfulness routine that includes regular self-check-ins, self-reflection, intention setting, and gratitude practice.

Make the Classroom More Rigorous – It might be a challenge at first, but updates to the curriculum to include more intensive coursework is key to ensure students are well equipped with the broader set of strategies they’ll need for college. You can do this by implementing a challenging curriculum and assign longer, more complex assignments that involve things such as research, collaboration, and problem-solving.

Another thing you can do to help prepare your students for college is to teach them the value of extracurricular activities or after-school jobs. These things demonstrate to college admission officers that a student is well rounded and capable of handling the responsibilities that come with college.

Consider Social Aspects of College – Teachers can better prepare their students for college by teaching the social-emotional skills that they need to thrive in a post-secondary setting. Assigning group projects that promote collaboration and encouraging students to become involved in school activities, volunteer opportunities, or cultural events can encourage students to flex their interpersonal skills.

Teach Practical Skills – The best way to teach practical skills is to create coursework that allows students to put them into practice. Educators should look for opportunities to incorporate real-world skills into their instruction. For example, if you’re a math teacher, you can teach students how various math concepts relate to financial literacy, budgeting, or even preparing food.

Encourage Additional Preparation Resources – Prep courses and Advanced Placement (AP) classes are two of the best ways to academically prepare students for college. Not only do they give students a preview of what’s to come, but in many cases, students can earn college credit and get a head start on their college career.

Preparing students for the financial responsibility of college is important, too. The Department of Education’s financial aid toolkit offers multiple free resources for teachers and their students.

-RG

Reflection And Change

Tips for Faculty: Reflection and time to consider change

The pandemic resulted in a dramatic shift in instruction and learning models for college faculty. What began as temporary measures in response to an emergency may end as a catalyst for the transformation of higher education. The end of the fall semester is an opportunity to review and reflect on what is and is not working as institutions continue to navigate uncertain times.

Most campuses will welcome students back for full-time, in-person learning this fall. As a result of continuing COVID outbreaks, many courses are still being offered as a mix of in-person and online learning. The seismic disruption to higher education has resulted in the largest adoption of technology ever, allowing faculty to reconsider how they teach and explore new ways to teach, mentor, and coach students.

For all the upheaval, this has been a time of experimentation. Institutions have had to shake up every process and policy to respond to the needs of faculty and students. It is time to fully embrace technology, particularly with routine tasks. Technology can support faculty in spending most of their time in direct engagement with students in person or online.

This break between semesters is a good opportunity to reflect on new practices that promise flexibility in how instructors teach and assess their students. Questions to consider include:

  • Are there frequent opportunities for students to collaborate and learn from one another?
  • Are feedback loops between students and faculty open and productive?
  • Is course content and pedagogy still relevant after all this change?
  • Have new practices to stimulate student engagement been implemented?
  • Are equity and student success embedded in new practices?
  • Has the focus shifted from instructor-led to student-centered learning?
  • Do students have agency in how they manage their own learning process?
  • Are courses and topics connecting to students’ personal and career goals?

Faculty should be encouraged to take time to review and reflect on how the last 14-16 months have changed their teaching practice.

-RG

Top 5 List: Improve Service To Others

Top 5 List

Many business owners operate from this mindset related to customer service: “if you can make your customers happy everything else will simply take care of itself”. But what about those small businesses that simply don’t have the resources to create and implement an effective program for customer service that their employees can use? Here are five easy ways that can improve customer service that won’t require any special training or any additional resources.

Be professional – a professional exchange with customers in-person, on the phone, or in an email will have a major impact on how people communicate with you. Be caring, courteous, polite, and attentive at all times.

Thank you – simply say thank you and let your customers know you appreciate them and their business. This can be done with a quick phone call, a handwritten note, a small gift, an email… Or simply remembering them the next time you interact with them.

Accessible – make it easy for customers to reach you or a member of your team. This can be done through email, voice mail, text messaging, and even social media. These are all great ways to make yourself available and to respond promptly.

Ask – ask customers what they need or what can be done to make things right for them. Never put your customers on the defensive by asking why is there a problem here.

Follow up – follow up with customers especially in those cases where you feel a customer may not be 100% satisfied. It’s surprising to see how few businesses actually do this in a way that is personalized or individualized to that particular customer.

-RG

Top 5 List: Unique Study Habits

Top 5 List

A crucial part of the successful completion of any degree program is studying. And knowing this so many things still get in the way of a successful study session. Finding the right groove that works for each individual can be challenging. The study tips that are provided by advisers and counselors may just not do the trick. Yes, it helps to have a quiet space free of any distractions where the focus can be prioritized. But what else can be added to maximize the use of this time?

Here are a few study habits that may help to get studies back on track:

Video – one of the trending items in higher education today is the use of “study along” or “study with me” videos. These videos don’t exactly teach you how to study, these are videos that have been created by others showing themselves simply studying. These video creators might suggest some ambient noise or soft music in the background to help enhance the environment. These videos simply show others reading, taking notes, reviewing notecards, etc. Those that use these types of videos report that seeing others in the act of studying find that studying becomes contagious and helps them make the best use of their time.

Sing – at one time or another we’ve all had a song get stuck in her head and simply can’t get rid of it. Take the same idea and put it into use during your next study session. You can make up a few lyrics or a simple jingle about the fact you want to remember or even the key points that could help you on a test. This could be a lifesaver when you need it the most. Turn to your favorite track or a familiar melody to help you memorize different skills it’ll be much easier than you might imagine. Have some fun with it!

Music – many students report that simply listening to some type of study music and letting that same music play why they sleep has helped them improve their academic performance. Try some new style of music. Perhaps some ambient noise or simply some instrumental music that you may not normally listen to.

Rewards – consider rewarding yourself after a study session. Just like a high-performing athlete may have one cheat day where they can enjoy a slice of pizza. Perhaps as a hard-working student, you can set aside your favorite dessert when the studying is done. This can even be a small reward if you enjoy a favorite candy, reward yourself with a piece after reading a few pages in that textbook required for your class. If creating notecards is part of your process for studying, consider setting aside a handful of your favorite snacks once you’re done.

Accessorize – creating a Study area includes more than just setting the mood that applies to your desk arrangement or the lighting. This can apply to your study implements. Perhaps having a special set of pens, notebooks, planners, and stationery will help you visualize success and will support your study sessions. Setting up your surroundings including accessories can go a long way towards putting you in the right state of mind to begin your successful study session.

-RG

Build Trust

One of the greatest skills that we are all possessed with is that of building trust. And because of this our skill to build trust can be strengthened deliberately and improved upon.

Trust simply means “to believe that something is true”.

There are some very simple reasons for not trusting others:

  • We don’t believe they have the knowledge or skills to get the job done
  • We don’t feel that they are experienced enough to do their job well
  • We don’t trust people because they are different, or do things differently
  • We don’t trust that people will deliver results consistently

If we don’t believe that it is true that someone will do a proper job for us, then we simply don’t trust them.

Regardless of your role or position within your organization, it is imperative to take a leadership approach to identify where trust is broken – and then fix it.

Let’s agree to do good things by developing and building trust with each other… Rather than simply just trying to identify those people, we can’t trust. 

Stop labeling people as being “not worthy of trust”.

I’m confident that by removing judgment, identifying the pillar of trust that needs to be repaired, we will build more positive and engaging work relationships built on trust.

-RG

Top 5 List – Find Motivation

Top 5 List

Here is a Top 5 List to help you get back in the work groove after vacation, even if you’d still rather be at the beach. Or at any time during the year when motivation is lacking.

Create lists – The night before or the first thing in the morning, make a list of everything you need to do for the day – especially the difficult stuff. This is most effective if you write it on paper instead of inputting it into your device. Make multiple lists if needed (example – personal & business). This will result in more things being checked off. Actively checking things off a list provides the motivation to do the next task.

Celebrate all achievements – Set small, attainable goals for yourself to complete throughout the day, everything from making phone calls to finishing a report. Then take some time to reward yourself when each goal is reached. Get a coffee, go for a short walk, or listen to a brief podcast…something not work related. As long as it is within reason, whatever you feel you deserve.

Start with the difficult items – A long list of tasks can be overwhelming and discouraging, resulting in very little being accomplished. Especially, if you delay addressing those difficult items. You’ll feel better about yourself and your ability to take on the tougher jobs and finish the day with more enjoyable tasks.

Change things – Many of us fall into a routine, both at home and at work. Breaking that routine, even just once in a while can give us a fresh perspective and renewed energy. Perhaps work from home, change your hours, or simply hold meetings in an unusual place.

Collaborate – Surrounding yourself with others, even those who may also feel unmotivated, can lift the whole group. Keep it light and fun. Get people laughing. Try some word games or company trivia before getting down to business. Sometimes the best way to improve productivity is to think less about being productive.

-RG

Unlock Your Potential – Do This

What are you most proud of?

Grab that thought that just appeared in your mind. That’s right, the very first one that appeared when you read the question. For me, the answer has little to do with achievement, and much more to do with a time where I was able to contribute beyond what I originally thought I was capable of. In my mid-20s, I became the Senior Project Manager for a large retailer. What was supposed to be a temporary journey to lead several of their new construction projects, turned into a multi-year, amazing adventure.

The most profound times of our lives are the situations and challenges we couldn’t have planned for; yet choice-by-choice and effort-by-effort we ended up making it through better off than when we started.

The key to surprising yourself with what you’re capable of is to stay open to discovering more on your journey. When faced with a challenge, don’t default to “I can’t.” Instead, center on what you can work towards. The reward is the richness of experience and the awareness that your capability often extends far past what you imagined being possible.

I’ve seen many examples of leaders (in the news this year) stepping up during the pandemic to work towards achieving more:

The manager who made the ask of her greater department to donate leave for an employee who needed extended time off to recover from COVID.

The coach who expanded his team’s roster to take on more players so more kids could have the opportunity to play and exercise during online school.

The senior manager who went without pay for three months to retain junior team members.

The boss who would not accept a parent’s resignation so she could provide childcare for her kids; instead, he worked to create a flexible schedule for her to get through until schools reopened.

Each of these leaders approached challenges with an eye for how they could be of service to others, finding a way to make things happen, even when it meant sacrifice or extra effort. When you face a challenge, focus on the work towards mentality: the first step you can take to overcome it. Then, keep stepping, knowing that with the most difficult matters we face, the value is in the experience not the outcome. And, through it all, look for ways you can contribute to supporting others. That’s leadership.

-RG

Say No To Being Time Poor

Like many, I’m time poor. (I actually think I may be bankrupt.) But, I’m learning a few powerful lessons during this stress test (known as the Global Pandemic) that I’d like to share.

Before You Commit to Anything, Get Clear on Your Priorities. You might think it’s crazy to take on all of these things that we do and I do agree, I’d also like to offer that all of these activities must be aligned with our top priorities. For example:

  • Family
  • Professional Development
  • Support & Service To Employer (and community)

For the record, I’ve said “no” to things recently, to make room for my “yes” replies When asked if I want to get involved in anything new, I say, “let me think about it” before I agree to move forward. Clear priorities give me guidelines on whether I should say “yes” to anything new.

You Can’t Do Everything. We all have limitations. What I’ve learned is that I can’t be everywhere at once, I don’t always make the best decisions, and there are others willing to step up and help when asked. To manage, we have to delegate and empower. Sometimes it’s hard for people to give up control as they assume more responsibility. You can delegate authority, but not responsibility. When you delegate authority, you give people autonomy – something we all crave. Any task that has been delegated can be a great learning opportunity for someone else.

Sometimes Good Enough Is….Good Enough. We’re all busy and in the greater scheme of our lives, things matter but maybe not as much as we think. When you’re busy, how you allocate your minutes is critical. During the week, there are things I spend time on and things I don’t. There are things that I perfect, and there are things I choose not to. In your world, you know when you’re trying to make perfect things that don’t matter. The key is being able to recognize when good enough is really good enough.

For all of us, we strive to feel full lives. I’ve given up on the idea that life can feel balanced – is anything ever really balanced?

-RG

Effective Communication Strategies For Students

Faculty often tell me…when students reach out they often express their concerns about their courses, they confess their shortcomings as students and writers, and they ask for some advice. The conversation might look like this:

Student: “What’s the one thing I can do to increase my chances of doing well?”

Faculty: “Simple, keep the lines of communication open.”

The most successful students are the ones who aren’t afraid to reach out to the faculty members with questions, concerns, and comments. As a student, if you’re not used to communicating with your instructors, here are some helpful tips to help you get the most out of each interaction:

Reach Out Early – Most universities and colleges require their instructors to respond to student inquiries within 24 – 48 hours. So, if you have a paper due by 11:59 PM on Sunday, you don’t want to wait until 11:00 PM to email your instructor. Look over the assignments in the beginning of the week and send questions as soon as they arise!

Avoid Vague Comments and Questions – If you ask vague questions, you’ll get vague answers. If you ask clear and specific questions, then you’ll get clear and specific responses.

Be Prepared Every now and then, faculty members get a student who will send an email like this: “I’m confused by the assignment. Explain it to me, please.” Most faculty provide assignments with detailed instructions and rubrics. So, faculty members are not willing to simply rewrite the instructions. However, they ARE willing to respond to a specific question with a specific direction or a specific piece of language from the rubric.

Use the Appropriate Communication Channels – Be sure you’re using your instructor’s preferred method of communication. If he/she encourages you to call, then call – just be respectful, and don’t call in the middle of the night! If he/she asks you to communicate via school email, do so. If you don’t use the proper communication channels, you may stall the conversation.

Be Patient – Online courses are available 24/7. Online instructors are not. If the school promises a 24-hour response time, then be sure you give your instructor a full 24 hours before firing another email.

Be Nice – Professors are people. They don’t like to be yelled at. They don’t like to be called names. They are more willing to work with people who are kind to them. So, be professional and be kind.

Bottom line: Don’t be afraid to reach out to your instructors. Good communication can make the difference between an okay learning experience and a great one.

-RG